Shipping policy

Our team at Fenurbanstore strives to ensure that our customers receive their purchases as quickly and efficiently as possible. To achieve this, we have established the following shipping policy:

Processing Time:

• Orders are typically processed and shipped within 1-3 business days.
• During peak seasons or high volume periods, orders may take longer to process.

Delivery Time:

• It takes 5-7 business days to deliver an item within the United Kingdom
  
• Please note that delivery times may be affected by unforeseen circumstances, such as weather conditions or shipping carrier delays.

International Shipping:

• We do not offer international shipping currently

Shipping Cost:

• Currently, we offer free shipping for standard shipping. If you return an item, just let us know and we'll send you a free shipping label.

Tracking Information:

• Once your order is shipped, you will receive a tracking number via email, which you can use to track your package.

Returns:

If you are not satisfied with your purchase, you have 14 days to return your item for an immediate full refund! Just email us, and we will send you a downloadable shipping label for return items.

Undeliverable Packages:

• If a package is returned to us as undeliverable, we will reach out to you to verify your shipping address.
• If the package cannot be delivered, we will issue a refund for the purchase price of the item(s) less the original shipping charges.

Lost or Damaged Packages:

• In the event that a package is lost or damaged during shipping, please contact us immediately.
• We will work with the shipping carrier to file a claim and provide a resolution to the issue.